Disaster Recovery as a Service (DRaaS)

Backup as a Services (BaaS)

Clients that want an all-inclusive "done-for-you" DR solution. They either have high-demand IT staff and want added support or they do not have technical staff onsite.

Customers who have internal DR expertise and the bandwidth to manage a recovery environment.

Installation:

• Hardware
• Software
• System Setup

Client with XSolutions' guidance as needed

Monitoring & Remediation:

• Automated Monitoring 24/7/365
• Daily Human Review
• Issues logged into ticket system & tracked to full remediation

• Automated monitoring only
• Alerts sent to Customer
• Client responsible for remediation
• Support available for an additional fee

Maintenance:

• Software updates, etc.
• Issues logged into ticket system & tracked to full remediation
• Hardware (while under warranty)

• Software updates, etc.
• Issues logged into ticket system & tracked to full remediation
• Hardware (while under warranty)

Support:

• Ticket system, phone, email
• Onsite (if needed)
• Vendor management

• Email guidance
• Direct support available for an additional fee

Annual DR Test:

• Tabletop or full restore testing
• Written report

Additional cost

Disaster Recovery Support

Additional cost