XSOLUTIONS’ WEBSITE PRIVACY POLICY (08/12/2022)
This is the Privacy Policy of XSolutions’ Website, www.xsolutions.com (the “Site”), operated by XSolutions Consulting Services LLC. (Together with our affiliates and subsidiaries, “XSolutions”, “we”, “us”, “our” and terms of similar meaning) and our related products and services. It describes the information that we collect from you (“you”, “your” refers to “Subscribers”, “Customers” and “Users”) as part of the normal operation of our Site, and how we use and disclose this information.
By visiting and using the Site, you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy.
What information do we collect?
We collect information from you when you browse our site, register on our site, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
That Data can include personal information. “Personal information” is information about an identifiable individual, and may include information such as the individual’s name, Company, email address, telephone number, and IP Addresses.
We may collect personal information directly from You when You:
- Register to use one of our Services
- Use our Services
- Post to any of our Sites
- Contact our support team
- Request or download information
You can always choose not to provide Your personal information to us, but it may mean that we are unable to provide You with the Service.
What do we use your information for?
XSolutions only processes personal information in a way that is compatible with and relevant for the purpose for which it was collected or authorized. As a general matter, for all categories of data we collect we may use the information we collect (including personal information, to the extent applicable) to:
- Verify your identity;
- Communicate with you;
- Provide, operate, maintain, improve, and promote the Site and Services;
- Enable you to access and use the Site and Services;
- Resolve service and billing disputes;
- Troubleshoot problems;
- Bill any amounts due from you;
- Measure user interest in our products and services, inform you about online and offline offers, products, services, events and updates; deliver information to you that, in some cases, is relevant to your interests, such as product news; customize your experience;
- Personalize the Site and Services, including providing features or content that match your interests and preferences;
- Detect and protect us against error, fraud and other criminal activity;
- Enforce our Terms of Use;
- Provide you with system or administrative messages
- On occasion we use email addresses or other contact information to contact Users to ask for their input on our services;
- Comply with laws and regulations in applicable jurisdictions;
- Process for other purposes for which we obtain your consent.
Note: Customers and non-customers can choose to be removed from any mailing list not essential to providing you with contracted services. In such circumstances, we will remove you at Your request.
XSolutions Uses Cookies
When you use our site to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.
The types of cookies used on the Site are:
- Necessary cookies – make the Site function properly, such as authentication, load balancing, etc.
- Analytical cookies – are not necessary but collect information on how the Site is being used and identifies issues and improvements.
Specifically, we use the following cookies:
| Cookie Name | Purpose | Further Information |
| __cf_bm | The __cf_bm cookie supports Cloudflare Bot Management by managing incoming traffic that matches criteria associated with bots. The cookie does not collect any personal data, and any information collected is subject to one-way encryption. | Necessary Cookie;
Expiry: 1 day |
| _ga | Contains a unique identifier used by Google Analytics to determine that two distinct hits belong to the same user across browsing sessions. | Analytics Cookie; Expiry: 730 days |
| _gid | Contains a unique identifier used by Google Analytics to determine that two distinct hits belong to the same user across browsing sessions. | Analytics Cookie; Expiry: 1 day |
| _gat | Used by Google Analytics to throttle request rate (limit the collection of data on high traffic sites) | Analytics Cookie; Expiry: 1 day |
| _gat_* | Used by Google Analytics to throttle request rate (limit the collection of data on high traffic sites) | Analytics Cookie; Expiry: 1 day |
You can set your browser to notify you when you receive a cookie so that you will have an opportunity to either accept or reject it in each instance. However, you should note that refusing cookies may have a negative impact on the functionality and usability of the Site.
We do not respond to or honor “Do Not Track” requests at this time.
When you submit an inquiry via our website
When you submit an inquiry via our website, we ask you for your name, the name of your company, contact telephone number and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your inquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
Your inquiry is stored and processed as an email which is hosted by Microsoft within United States. Contact data may also be logged into our HubSpot CRM system on a cloud server based in United States using Amazon Web Services (AWS). Please refer to the “International Information Transfers” section of this Privacy Notice.
We do not use the information you provide to make any automated decisions that might affect you.
We keep inquiry emails for two to seven years, in accordance with our retention policy. CRM records are kept for one year if we do not receive a response to previous communications. Opt-outs are removed immediately upon receiving a request.
When you download a document from the site
When you request to download a document, such as a brochure, white paper, or other information product, we ask you for your name, the name of your company, contact telephone number and email address.
We use this information to email you a link to download or otherwise provide access to the requested document. We may also email you after your download in order to follow up on your interest in our products and services. We will do this based on our legitimate interest in marketing to prospects for our products and services.
Contact data may also be logged into our HubSpot CRM system on a cloud server based in United States using Amazon Web Services (AWS). Please refer to the “International Information Transfers” section of this Privacy Notice.
We do not use the information you provide to make any automated decisions that might affect you.
CRM records are kept for one year if we do not receive a response to previous communications.
You Can Opt-out Of Email Communications
XSolutions uses email to send information regarding marketing, billing, products and services, Service updates and notifications to clients, prospects, and those that inquire about our services as appropriate. Customers and non-customers can choose to be removed from any mailing list not essential to providing you with contracted services. In such circumstances, we will remove you at Your request.
We will share information only as described in this Privacy Statement
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties. The following describes some of the ways that your information may be disclosed in the normal scope of business to provide our services:
Payment Information. We do not store credit card or other payment method information on any internal online system. However, we will enter applicable payment information into our financial institution’s systems (such as Stripe.com) so they can process credit card payments (either one-time charges or automatic reoccurring payments). We use PCI Compliant providers.
Anonymized Aggregated Data. We may aggregate and anonymize sales usage information and disclose such information in a non-personally identifiable manner. However, in these situations, we do not disclose any information that could be used to identify you personally.
Subsidiaries and Affiliates; Service Providers. We may from time to time use the services of affiliates, subsidiaries, program developers, and unrelated service providers in the operation of the Site and may disclose personal information to them in the course of our use of their services. For example, we may use the services of third-party hosting companies to host the operation of the Site. This may involve the hosting of data, including personal information, on servers operated by those hosting companies. We take care to use only service providers that we believe are reputable and able to live up to our and your expectations, including the handling of confidential information.
Specifically, we do not permit our Service Providers to use any personal information we share with them for their own marketing purposes or for any other purpose than in connection with the services they provide to us.
Legal Requests; Emergencies. XSolutions may disclose your personal information (a) to any governmental authority as part of an investigation to determine our compliance with any applicable law, rule, or regulation (including privacy laws, rules, and regulations), (b) in response to a court order, subpoena, discovery request, or other lawful judicial or administrative proceeding, (c) as otherwise required under any applicable law, rule, or regulation, and (d) in good faith, to protect or defend the rights or property of XSolutions and other users.
We do not sell, rent, or share personal information with third parties for their direct marketing.
International Information Transfers
XSolutions is a U.S.-based company. The services described on www.xsolutions.com are intended for companies based in the United States and U.S. citizens. If you are located outside of the United States and are a non-U.S. citizen, and enter Your information on the Site, please be aware that Personal Data we collect will be processed and stored in the United States, a jurisdiction in which the data protection and privacy laws may not offer the same level of protection as those in the country where you reside or are a citizen.
By using our Services and/or submitting your Personal Data, you agree to the transfer, storage, and/or processing of your Personal Data in the United States.
If you are accessing or using our Site or Services or otherwise providing information to us, you are also agreeing to the transfer of your personal information to the United States and other jurisdictions in which we operate or in which this site can be accessed.
Security
XSolutions strives to protect your personal information. For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any information that you send to us electronically. The encryption process protects your information, by scrambling it before it is sent to us from your computer. Once XSolutions receives your transmission, we make commercially reasonable efforts to ensure its security on our system. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant the security of any information you transmit to us.
Transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of, personal information to us within a secure environment.
Other Information Collectors
Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties through the Site, different rules may apply to their use, collection and disclosure of the personal information you disclose to them. Since we do not control the information use, collection or disclosure policies of third parties, you are subject to their privacy policies. We encourage you to ask questions before you disclose your personal information to others.
Correcting and Updating Your Personal Information
It is Your responsibility to ensure that the personal information You provide to us is accurate, complete and up to date.
You have the right to request that we correct, update, export, or delete your personal information. Keep in mind that if you request that we delete your information and you are a customer of ours, we will not be able to continue servicing your needs. Customers and non-customers can choose to be removed from any mailing list not essential to providing you with contracted services. In such circumstances, we will remove you at Your request.
You may email us at [email protected] with any such subject access requests (“SAR”), and we will respond within thirty (30) days.
We’ll only keep the personal information of our customers for as long as we require it for the purposes of providing services. However, we may also be required to keep some of your personal information for specified periods of time, for example under certain laws and financial reporting legislation and for audit or historical reasons.
Additional Policy Information
If you click on a link to a third-party site, you will leave the Site and go to the site you selected. If you elect to use a third-party product or service in conjunction with the Services, you yourself enter into a license agreement with the third party for use of their product or service and their use of your data. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as XSolutions. We encourage you to review the privacy statements of any other service provider from whom you request services. If you visit a third-party website that is linked to an XSolutions site, you should read that site’s privacy statement before providing any personally identifiable information.
Notification of Privacy Statement Changes
If we make changes to this Policy we will post the updated Policy on this Site. We encourage you to periodically review this page for the latest information on our privacy practices.
Business Transactions
We may assign or transfer this Policy, as well as information covered by this Policy, in the event of a merger, sale, change in control, or reorganization of all our part of our business.
Our Contact Information
It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please contact our Compliance Officer at:
XSolutions Consulting Services LLC
20 Squadron Blvd., STE 320
New City, NY 10956
Attention: Compliance Officer
Telephone: (845) 362-9675
Email: [email protected]
