Co-Managed IT

Proactive, responsive and customized just for you
Serving New York, New Jersey, and Connecticut

We understand that managing IT concerns can be a complex task for any company, especially when your in-house IT department is overwhelmed despite their best efforts. That’s where our co-managed IT services come into play. We’re not just a service provider; we’re your collaborative partner in IT management.

Our approach at XSolutions is highly flexible. Whether you need us to act as your primary IT department or to supplement your existing team, we’re ready to adapt to your needs. We can take on certain tasks while your in-house team focuses on larger projects, or vice versa. Our extensive experience across various levels and situations enables us to provide precisely the support you require, enhancing your company’s efficiency and growth.

For mid-size companies grappling with sophisticated IT challenges but unable to sustain a large internal IT department, our co-managed IT services offer an ideal solution. Scaling your IT infrastructure can be daunting, but our dedicated managed services are designed to bridge this gap effectively, ensuring that your company’s IT needs are met as you grow.

Co-Managed IT Services Enhance Your Growth

One of the key benefits of co-managed IT is its scalability. If your business is in a transitional phase, trying to expand services without straining your organization, our co-managed IT offers a flexible solution that scales according to your needs.

Are major IT projects slowing you down or consuming too much of your resources? Our co-managed IT services provide the necessary resources and personnel to tackle significant projects while ensuring that daily maintenance is still handled efficiently. This means your IT needs are addressed at a reasonable and manageable cost.

At XSolutions, we pride ourselves on having top-tier technicians and substantial IT resources. By entering into a co-managed IT services agreement with us, you gain access to our experienced IT service technicians and the solutions your company needs to thrive. No matter the nature of your IT concerns and challenges, we are the ideal partner.

Schedule an appointment with us today and we can discuss your needs!

Free IT Buyers Guide

Benefits Of XSolutions Co-Managed IT Services

Predictable Pricing

PROACTIVE MONITORING

Enhanced Scalability

INCREASED EFFICIENCY

COMPLIANCE MANAGEMENT

24/7/365 Monitoring

Co-Managed IT – FAQs

What is Co-Managed IT?

Co-Managed IT is a collaborative approach to information technology management, tailored for businesses that already have an in-house IT team but require additional expertise, resources, or support. As an MSP (Managed Service Provider) offering Co-Managed IT services, we function as an extension of a client’s existing IT department. This model allows for a more flexible and scalable IT solution, where our expertise complements and enhances the existing capabilities of the in-house team.

How is Co-Managed IT different from fully outsourcing my IT?

Co-Managed IT is a partnership model, rather than a complete handover of IT responsibilities. As an MSP offering Co-Managed IT services, we collaborate with your existing in-house IT team, enhancing their capabilities rather than replacing them. This approach allows your internal team to maintain control and familiarity with your IT environment while gaining the advantage of our specialized expertise and resources. It’s about filling in gaps, whether those are in skills, technology, or manpower, rather than taking over the entire IT operation.

How does Co-Managed IT actually work?

Co-Managed IT works by integrating a IT Service provider with your existing in-house IT team, essentially acting as an extension of your team rather than a replacement. This integration allows us to fill specific gaps in skills, resources, or time. We customize our services based on your unique needs – whether that’s providing advanced cybersecurity, managing cloud infrastructure, handling routine maintenance, or offering support during high-demand periods. Our role is flexible and adaptable; we can take on specific tasks, assist with large projects, or provide advanced tools and technologies that might not be otherwise accessible. This approach ensures that your IT operations are bolstered by additional expertise and resources, while your internal team retains overall control and a deep understanding of your IT environment.

What Benefits Can I expect from Co-Managed IT?

Opting for Co-Managed IT services brings many benefits. Firstly, it enhances your IT capabilities without the need to expand your in-house team significantly, providing you with access to specialized expertise and advanced technologies. This arrangement leads to improved efficiency, as our team can handle complex or time-consuming tasks, allowing your internal staff to focus on strategic initiatives and core business functions. Moreover, it offers greater scalability and flexibility, as you can easily adjust the level of support based on changing business needs. You also gain a partner in risk management, particularly in cybersecurity, as we bring in-depth knowledge and tools to fortify your defenses. Lastly, this model can be cost-effective, reducing the need for additional full-time specialized staff and offering a predictable expense model, making budgeting and financial planning more manageable.

How is Tech Support Handled?

Each business has unique needs, and our approach to tech support reflects this. We tailor our support services to complement your existing IT team’s capabilities and requirements. Depending on what your business needs, we can provide frontline support for basic IT issues, offer specialized expertise for more complex problems, or even handle specific areas like network management or cybersecurity. Our team works in tandem with yours, ensuring seamless integration and communication. Whether it’s through a dedicated helpdesk, on-site support, or remote assistance, we adapt our support model to fit your operational framework and goals. This approach ensures that you receive the right level of support exactly where and when you need it, augmenting your team’s effectiveness and enhancing overall IT performance.