Co-Managed IT – FAQs
What is Co-Managed IT?
Co-Managed IT is a collaborative approach to information technology management, tailored for businesses that already have an in-house IT team but require additional expertise, resources, or support. As an MSP (Managed Service Provider) offering Co-Managed IT services, we function as an extension of a client’s existing IT department. This model allows for a more flexible and scalable IT solution, where our expertise complements and enhances the existing capabilities of the in-house team.
How is Co-Managed IT different from fully outsourcing my IT?
Co-Managed IT is a partnership model, rather than a complete handover of IT responsibilities. As an MSP offering Co-Managed IT services, we collaborate with your existing in-house IT team, enhancing their capabilities rather than replacing them. This approach allows your internal team to maintain control and familiarity with your IT environment while gaining the advantage of our specialized expertise and resources. It’s about filling in gaps, whether those are in skills, technology, or manpower, rather than taking over the entire IT operation.
How does Co-Managed IT actually work?
What Benefits Can I expect from Co-Managed IT?
Opting for Co-Managed IT services brings many benefits. Firstly, it enhances your IT capabilities without the need to expand your in-house team significantly, providing you with access to specialized expertise and advanced technologies. This arrangement leads to improved efficiency, as our team can handle complex or time-consuming tasks, allowing your internal staff to focus on strategic initiatives and core business functions. Moreover, it offers greater scalability and flexibility, as you can easily adjust the level of support based on changing business needs. You also gain a partner in risk management, particularly in cybersecurity, as we bring in-depth knowledge and tools to fortify your defenses. Lastly, this model can be cost-effective, reducing the need for additional full-time specialized staff and offering a predictable expense model, making budgeting and financial planning more manageable.
How is Tech Support Handled?
Each business has unique needs, and our approach to tech support reflects this. We tailor our support services to complement your existing IT team’s capabilities and requirements. Depending on what your business needs, we can provide frontline support for basic IT issues, offer specialized expertise for more complex problems, or even handle specific areas like network management or cybersecurity. Our team works in tandem with yours, ensuring seamless integration and communication. Whether it’s through a dedicated helpdesk, on-site support, or remote assistance, we adapt our support model to fit your operational framework and goals. This approach ensures that you receive the right level of support exactly where and when you need it, augmenting your team’s effectiveness and enhancing overall IT performance.