outsourced IT

5 reasons to consider outsourcing your IT support

There was a time when only the largest companies considered outsourcing as a viable approach. Even now, as an SMB owner, it may sound like overkill to suggest outsourcing your IT support. It absolutely isn’t.

Managed IT services come with some significant advantages. In fact, the business case for outsourcing has been proven many times over. And if you’re smart and choose your partner wisely, you can reap those same benefits, even on a limited budget.

Whether you are looking for regular IT support, backup and disaster recovery or more sophisticated strategic solutions, there is an outsourcing option that will work for you.

Below are 5 reasons you should consider outsourcing your IT support.

Reduce costs

Let’s be clear. There is absolutely no guarantee that you’ll lower bottom line costs with an outsourced partner. That depends on a lot of variables, and any IT consultant who makes blanket promises about saving money is not to be trusted.

That said, there’s a very good chance you’ll be able to streamline your business processes, avoid costly downtime and deliver better customer service if your network infrastructure is solid. All of that amounts to greater efficiency, which translates to improved profitability.

Not only that, but top-tier help desk support should also respond to issues quickly, making it easy for your staff to resolve problems as they arise. Fast response times matter. The less time you spend waiting for your network to come back online, the more you can get done.

Additionally, a lot of business leaders appreciate the predictability of outsourced IT expenses. Contracted flat rates make it easy to know what your overhead will be for these critical services.


Speaking of scaling support up or down, that’s the next significant advantage of an IT support partner.

If your business is growing (and who isn’t aiming for that?), you need a certain amount of scalability woven into your IT support. Does that mean outsourced IT providers will be able to add and remove service levels on a whim? No. Of course not.

But outsourced IT services do give you the ability to scale support levels when business conditions change, such as expansion or downsizing. And you can scale services without hiring, training or managing additional in-house staff.

Access to better technologies

Technology changes quickly. The investments you make today can (all too often) end up being outdated tomorrow.

But that doesn’t mean you need to suffer with yesterday’s tech tools.

Small businesses have all kinds of competitive options. For example, cloud computing makes it possible to leverage the very same tools Fortune 500 companies use. Not tools like them. The same tools.

Choosing the right IT outsourcing partner allows you to gain access to the latest technologies enabling you to act big while staying small. It’s not just the technology. It’s also the expertise that comes with working with a partner who focuses only on IT support.

24/7 maintenance and support

Customers expect your business to be up and running 24/7, whether that’s particularly reasonable or not. Then again, how many sales would you lose if your network was down for just a  few hours? Do you even want to think about that?

Secure data backups are important, as is always-on-call IT support.

A solid IT support partner will monitor your network to recognize potential issues before they cause problems. They’ll also ensure business continuity by making sure you have data backups and a recovery plan in place.

Better security

According to a report by McAfee, cybercrime costs the world approximately $600 billion a year. From denial of service to phishing scams, there seem to be new forms of cyberattack in the news on a daily basis.

Not only that but the pace and sophistication of these attacks are increasing. Are you prepared to protect your network? Even if you’re fairly tech-savvy, the kind of protection your business needs warrants an expert. The costs of a data breach are simply too high to roll the dice.

Final thoughts

Only you know what’s best for your business.

Make sure you know what questions to ask potential partners before you make any decision. When you understand the risks and rewards that come with outsourced IT support, you’re in the best possible position to make the decision that’s best for your company.