Certification Empowers Team To Deliver Exceptional Customer Service Consistently
FOR IMMEDIATE RELEASE
Certification Empowers Team To Deliver Exceptional Customer Service Consistently
New City, New York – December 12th 2024 – XSolutions, an IT services company serving business owners in New York and New Jersey, has earned the World-Class Customer eXperience Trained (WCCXT) certification.
This training was led by The DiJulius Group, whose consulting clients include Starbucks, Lexus, Ritz-Carlton, KeyBank, Nordstrom, Charlotte-Mecklenburg Police Department and many more.
To become certified, companies must go through three months of training and show that they’ve deployed the strategies in their business. Only a small percentage of those who go through the training, actually earn their certification because of the transformation it requires.
The WCCXT was specifically designed for IT companies and managed services firms to train their staff on advanced customer experience concepts. so that they can provide better service to their clients and customers and make the often-confusing world of technology, easy to understand.
“So many small businesses are underserved and unprotected from very real cyberthreats. Much of this is due to the IT industry’s failure to explain very complex, technical terms in language that anyone can understand. XSolutions is committed to providing the best service to our local community and that meant training EVERYONE on how to present these issues in relevant ways to our clients so that they have the information they need to make the best decision instead of overwhelming them.
We also realize that this industry is known for its terrible client communications which means when a business does have a problem, they could feel like they are left in the dark. Going through and becoming certified helped us to identify these gaps and we’re confident that we’ll be able to provide better service and a better experience than ever before.” – Michael Layland, CXO, XSolutions.
To date, only 38 IT companies have earned the right to be WCCXT certified and it will soon be seen as the gold standard in the industry for those that value excellent service and experience.
About the Company
XSolutions has served Rockland County and the surrounding area for more than 25 years specializing in helping Legal, Distribution, Construction and Construction Adjacent sectors with all of their IT support needs. XSolutions has worked to provide fairly priced IT services to dozens of businesses, protecting them from cybercrime and making sure their technology “just works” so that they can do their jobs and grow their business.
